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Privacy Policy & Cookies

Privacy Policy


New Privacy Policy, to harmonize with the new EU legal framework for the Protection of Personal Data, Regulation (EU) 2016/679 with effect since May 25, 2018.


The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA).

Our company, with the distinctive title "FromTheNature", is active in the field of trading household goods through the website fromthenatureshop.gr.

This privacy policy states the personal data that we process when using the fromthenatureshop.gr website, the way of using, sharing and protecting this data as well as the way of your communication with FromTheNature.

Responsible for the Processing of your Personal Data in relation to this privacy policy is the company named "Giorgos Ar. Menzelos Biological Products", with distinctive title "FromTheNature" with no. LOAD 116830903000.


Your data is only used for the processing purposes for which you have consented by subscribing to our newsletter.

FromTheNature requests your submission of certain personal data by:


1. the creation of an account by you on its website;


2. making purchases


3. the request to receive updates on new products, competitions, offers


4. your communication with our representatives


5. your participation in competitions


6. the use of our website


PERSONAL DATA COLLECTED:

Name, e-mail, telephone number, delivery address and billing address, gender, date of birth, login and account details (including username and password), purchase history, personal preferences, list of products for possible future purchase and cookies.

When you use our website, some data is automatically collected by your device or the web browser you use.


This data includes the following:


Cookies, IP addresses, referrer headers, browser and version identification data, as well as web beacons and tags.

More information about these practices is included in the Cookies and Pixel Tags section of this privacy policy.


Skroutz Service Usage Data

Our company, in order to be able to evaluate and constantly improve the quality of the services it provides to the consumer, uses the Skroutz Analytics service, which works with cookies. Through this service, as long as you have previously given your consent through Skroutz.gr, usage statistics are securely shared by us at Skroutz. The data received by our company through this service is covered by the privacy policy as well as the cookies policy of Skroutz.gr, at the end of which you can also withdraw your consent.


REGULATION OF PERSONAL DATA COLLECTED:


When using our website, timely notification is provided and your consent is requested for certain practices. In particular we ask for your consent to use your location and send related notifications. We may obtain this consent through our website or using the usual consents available on your device.


PURPOSE OF USE OF YOUR PERSONAL DATA:


When you use the fromthenatureshop.gr website, we use your personal data in order to provide you with the product you have requested. In particular, if you make a purchase on our website or participate in a promotion, we will use the contact information you give us to contact you about the purchase or promotion. When you contact our agents we will use information about you, such as delivery or payment information or the product you purchased, to help you resolve a problem or answer your questions.


In many cases, in order to use certain elements on our website, you may need to provide FromTheNature with additional data or more specific consent to use certain elements in a certain way. For example, in order to share content on social media, you may need to provide your login credentials to your social media accounts.


• To share information about our products, services and events and for other promotional purposes:


With your consent, we will send you newsletters about FromTheNature's products, services, events and other promotional activities. You can revoke the consent you have given us at any time.


If you have already purchased products from FromTheNature we may use the contact information you have provided us to send you promotional updates for other products similar to those you have purchased, where permitted by applicable law, except where you have already requested to no newsletters are sent to you from us. Otherwise, we ask for your consent to send you product promotional information.

• To operate, improve and maintain our business, products and services:


We may use your personal data for our business. For example, when you make a purchase, we use this information for accounting, auditing and other internal functions. We use personal data about how you use our products and services to improve your user experience, to help you identify technical and service problems, and to administer our website.

• To protect our or third parties' rights, property or safety:


We may also use your personal data about how you use our website to prevent or detect fraud, abuse, illegal use and violations of our Terms of Use, as well as to comply with court orders, government requests or current legislation.

• For general research and analysis purposes:


We use data about how our website is used to better understand consumer behavior and preferences. For example, we may use information about how our website visitors use search and find products to optimize the presentation of products on our website:


• Other purposes:


We may also use your personal data in other ways and will provide specific notices when we collect the data, obtaining your consent where appropriate.


DISCLAIMER OF YOUR PERSONAL DATA


FromTheNature shares your personal data with:

·         Third party service providers who process personal data on behalf of FromTheNature, transfers and deliveries, hosting, management and maintenance of our data, distribution of e-mails and sms, research and analysis, management of FromTheNature promotions, as well as management of certain services and data . When we use third party service providers we enter into agreements that oblige them to implement appropriate technical and organizational measures to protect your personal data.

·         Other third parties to the extent necessary for the following purposes: (i) compliance with a government request, court order or applicable law, (ii) preventing illegal uses of our Websites and Apps or violations of our Websites and Apps Terms of Use and our policies, (iii) our own protection against third party claims and (iv) helping to prevent or investigate cases of fraud (e.g. counterfeiting)


We may also transfer personal data we hold about you in the event of a sale or transfer of all or part of our business or assets (such as in the event of a reorganization, transfer, spin-off, dissolution or liquidation).


PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA:


The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA)

  • Encryption & Security:


We use a variety of technical and organizational security measures, including encryption and authentication tools, to keep your personal data secure.


  • International data transfer:


The personal data we collect (or process) as part of our website will be stored in Greece and other countries within the EU. Some of the data recipients with whom FromTheNature shares your personal data may be located in other countries. other than the one in which your personal data was originally collected.


  • Preservation of your personal data:


We retain your personal data for as long as necessary to fulfill the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). Generally this means that we will keep your personal data for a period of ten (10) years otherwise for as long as you wish to have an account with FromTheNature. In relation to your personal data related to product purchases, we retain this data for a longer period in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes).


YOUR RIGHTS REGARDING YOUR PERSONAL DATA:

You have the right to request the following:

• access to your personal data

• electronic copy of your personal data (portability)

• correcting your personal data if it is incomplete or inaccurate

• deletion or restriction of your personal data in certain circumstances provided by applicable law.


These rights are not absolute, as they may e.g. be limited by tax legislation. Where we have obtained your consent to process your personal data, you have the right to withdraw your consent at any time.


If you would like to request a copy of your personal data or exercise another right, please contact us using the contact details in the 'Questions and comments' section below.


Opting Out of Receiving Marketing Communications


If you have an account with FromTheNature, you can opt out of receiving marketing communications from FromTheNature by modifying your choices in the "My Personal Information" section of our Sites. You may also opt out of receiving marketing communications by requesting to be removed from our email lists in accordance with our instructions. Alternatively you can contact us using the contact details in the 'Questions and Comments' section below.

COOKIES AND PIXEL TAGS


FromTheNature collects information, which may include personal data, from the web browser you use when you use our website. We use a variety of methods, such as cookies and pixel tags, to collect this information, which may include:

• your IP address

• your unique cookie identifier, information about your cookies, and information about whether your device has software to access certain items

• unique device identification number and device type

• domain, browser type and language

• operating system and system settings

• country and time zone

• previous visits to websites

• information about your interaction with our Sites, such as number of clicks, purchases, stated preferences

• access times and relative URLs.


We use cookies to track our customers' use of our Websites and to understand their preferences. This allows us to provide services to our customers and improve their online experience.


We also use cookies to obtain aggregated data about website traffic and interaction, identify trends and obtain statistics so that we can improve our website.

Soon you will also be able to change your preferences via the 'Cookie Settings' page at the bottom of every page.


USE OF FromTheNature WEBSITE WITH THIRD PARTY PRODUCTS AND SERVICES


If you choose to use your interaction with FromTheNature on third-party social media platforms, the data that remains there is governed by the policies in place on those platforms.

FromTheNature may provide links to other (third party) websites and Apps for your convenience or information. Linked websites and Apps have their own notices or privacy policies, which we strongly recommend you read. To the extent that we do not own or control any linked websites or Apps, we are not responsible for their content, any use of the websites or Apps, or the privacy practices of the websites or Apps.



CHANGES to our Privacy Policy


Applicable laws and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Websites and Apps. If we make material changes to the way we process your personal data, we will send you prior notice or, where required by law, ask for your consent to implement those changes. We strongly recommend that you read our privacy policy and stay informed of our practices regularly. This privacy policy was last modified in May 2018.



QUESTIONS AND COMMENTS


We are available for questions, comments and concerns you may have about our privacy policy and privacy practices.


If you wish to submit comments or have questions or concerns, or if you wish to exercise your rights regarding your personal data, please contact Customer Service or the Data Protection Officer at the email address: info@fromthenatureshop.gr


If you contact us through a private complaint, it will be evaluated with a view to resolving the issue in a timely and effective manner and will be responded to within 30 days at the latest. You also have the right to lodge a complaint with the competent supervisory authority in your country of residence.